Contact SnapFetch
Last updated 2026-08-24
One address, read by the people who build the site. There is no ticket system, no chatbot, and no support tier.
Please do not attach the file you had trouble with. We do not want it, and we can almost always diagnose the problem from the tool name, the file type and the error text.
What to include
A tool is broken
Tell us which tool, what file type you used, and what happened instead. If you got an error message, quote it exactly - our errors are specific on purpose, so the wording narrows the cause quickly. Do not send the file itself.
A downloader stopped working
Platforms change how their media is served, sometimes weekly. If a downloader that used to work now fails, saying which platform and roughly when it stopped is genuinely useful - it is often the first signal we get.
Privacy or data request
Uploads are deleted an hour after processing and there is no account, so there is rarely anything held about you. If you think we hold something and want it removed, write in and we will handle it.
Copyright or takedown
We host no user content - files are deleted within the hour and downloads are streamed through without being stored. If you believe something is being served improperly, send the specific URL and we will look.
A tool you wish existed
Most of what is on the site got built because someone needed it. If a conversion you need is missing, say which formats and what you are trying to do with the result.
Before you write
Two things answer most incoming mail. Every tool page has a Troubleshooting section covering that conversion's actual failure modes, and a Specifications and limits section listing the real size, page and format caps. If your file was rejected, the answer is usually there.
How files are handled is set out in full in our privacy policy, and the usage rules are in the terms of service.